Free returns are available for all sale items within 7 days of receipt, provided the return conditions specified below are met.
· RETURN CONDITIONS
Return Instructions are provided below.
- Purchases must be returned from the original shipping country. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product. Items returned must be in their unused original condition with all Makkaj Perfumes item tags attached and any related sampling pieces and booklets included. Incomplete, damaged, or altered returns, or anything we at Makkaj Perfumes reasonably believe has been used, will not be accepted and therefore sent back to the customer. Return charges are not applicable if you met the above conditions
· HOW TO RETURN YOUR PURCHASE
- Please Contact us to schedule a collection for you at no additional cost if you met the return conditions.
- Our Customer Service Team will email an Aramex Return Air Way Bill Number.
3. Place the item(s) in the original shipping box.
4. Remove all other labels from the outside of the box.
5. Attach the Return Airway Bill Number to the outside of the box and seal the parcel securely.
6.To track your return, please note the tracking number printed on the Return Airway Bill Number and enter it in the tracking number field on www.aramex.com.
Important: We do not accept LIABILITY for goods returned using any method other than our collection service.
For any further queries, please Contact Us..
· RECEIVING A REFUND
Refunds will be CREDITED to the original purchaser’s method of payment. On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 10-15 working days. Working days are Sunday to Thursday excluding KSA public holidays. Please retain your Shipping Note until you have RECEIVED your refund.
Currently orders cannot be exchanged online.
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. If you wish to cancel your order, then you’re required to inform Makkaj Perfumes through email or telephone about your cancellation within 24 hour from the time of order being placed.
Please note, we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.
· METHOD OF PAYMENTS
We accept the following methods of payment:
· PAYMENT CURRENCIES
Purchases and shipping are charged in the nominated CURRENCY of the shipping destination. Please see below:
|Kingdom of Saudi Arabia||SAR|
· PAYMENT CONDITIONS
For your security, the billing name and address must match the credit card or other method used for payment. Any other ACCOUNT used must be in the name shown on your government issued identification document. MakkajPerfumes.com reserves the right to cancel any order that does not comply with this or with our other security criteria. Your card or other method of payment will be charged immediately once your order has been placed.
Please note: All orders are placed with MakkajPerfumes.com, which is a KSA entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the CURRENCY of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Makkaj Perfumes has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.